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  • Terms & Conditions

Terms & Conditions of Sale

  • All prices are subject to change without notice.
  • $50.00 minimum order is required.
  • Prices are FOB Tampa, Florida unless otherwise specified.
  • Credit terms of Net 30 apply.

Warranties:
Labels
All labels sold by System One Medical come with a 100% user satisfaction guarantee. If our product does not meet the following criteria satisfaction, the order will be 100% replaced. This includes label release from liner, label adhesion, face stock conditions, roll conditions, color match, label coating on bar code label material, etc. System One Medical will not be responsible for:

  • Labels that are not stored properly (a cool dry area).
  • Thermal direct labels exposed to light for prolonged times.
  • Defective equipment that contributed to reduced label performance.
  • Thermal transfer labels using wrong ribbon formula.

Label Tools
All label guns are lifetime warranted provided that all labels and accessories are exclusively purchased from System One Medical. This covers normal “wear and tear” of the equipment. Damage caused by abuse or misuse is not covered.

Electronic Equipment
All electronic products are covered BY THE MANUFACTURER under their respective warranty period. System One Medical offers extended service coverage programs for all electronic products. Please check with your sales representative to review these options.

Return Policy:

  • All returns must be approved by the corporate office, 800-972-5539. RMA (Return Merchandise Authorization) numbers are required on all returns.
  • Any defective claims must be placed within 30 days.
  • Validated defective products will be replaced by System One Medical.
  • No return on stock items will be accepted after 30 days.
  • Custom orders are not returnable.
  • A re-stocking fee of 20% may be applicable on non-defective items

Shipping Criteria:
Products normally shipped FedEx ground. The below time periods represent approximate times for product leaving our warehouses.

  • Stock 1-2 Days Product in current inventory
  • Non-Stock 2-10 Days Products may not be in inventory but readily available.
  • Custom 2-4 weeks Products not in inventory.